Answers to some of your most-asked questions

Q. Why is DOGE trading slow?

Because everybody loves DOGE! DOGE’s sudden price movement has caused a massive surge in our traffic. We’re seeing more than 1000% spike in concurrent users. We’re witnessing a new all-time-high every day in trading volume, traffic, user signups, and active traders. We’re working on optimising our system to accommodate more users so that you can trade seamlessly on WazirX!

Q. Why are DOGE/INR and DOGE/USDT prices different?

It’s due to the difference in demand in these two markets. If demand is more than supply, then price tends to go up. When supply is more than demand, price tends to go down. Right now, more people are willing to buy DOGE with INR instead of USDT, and less people are willing to sell DOGE for INR. This means there’s higher demand for DOGE in INR market than in USDT market. This is why we’re seeing slightly higher DOGE prices in INR market. More so, WazirX has an open order book and we DON’T determine or control the price of any crypto on our platform.

Q. Why is WazirX support slow?

Here’s why:

  • ~40% of our support team has been affected by COVID-19 directly/indirectly.
  • Our signups have grown by over 300% in the past three months.
  • The average number of support requests has increased by 400% since February 2021.

But did you know:

  • The entire WazirX support team has been working over-time and even during week-off’s for over a month now.
  • We’ve increased the strength of our support team by 150% in the last one month.
  • We are aiming to further increase it by ~300% in the next few weeks.

Q. Should I trust WazirX?

WazirX is India’s largest crypto exchange trusted by over 3 Million Indians. Even though we’d planned for a high-growth year, the growth we have seen so far has been unprecedented! We’re learning and scaling our systems to handle more traffic. Of course, there will still be hiccups along the way here and there as we scale up exponentially. But it’s nothing that we can’t fix!

That being said, we’ll continue to work hard on ensuring that YOU have the best trading experience on WazirX. Thank you for always having our back. 🙏

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